Frequently Asked Questions
Everything you need to know about your BENNI shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $6.95 applies.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Which payment methods do you accept?
BENNI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is core to BENNI. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal footprint on the environment.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team via live chat.